HostgenX (herein referred to as HostgenX, we or our) offers web hosting and cloud infrastructure services, such as shared hosting, virtual private servers, dedicated servers and similar, and various services (herein referred to as Services) which can be availed over our Web Site at the following URL: https://www.hostgenx.com (the WebSite).

This Privacy Policy describes the manner in which we gather and process the Personal Information of the users visiting our Website, as well as our customers using our Services (herein referred to as you, user or your). When you sign up with us or employ our Services, you will be subjected to the conditions provided in this Privacy Policy.

This Privacy Policy can be modified periodically. In such cases, we will update the updated version to our Website at "Privacy Policy". The new policy will take effect on you automatically provided that you use our Services after the changes have been introduced.

Such updates will become effective even without your separate acceptance of them. We advise you to regularly revisit this Privacy Policy in order to remain up to date with it. In case you do not accept any changes, then you must quit using our Website and Services and contact us to deactivate your customer account (as outlined in our Terms of Service).

We are committed to keeping your Personal Information confidential and we cherish your privacy. This Privacy Policy describes how we use your data, and any other privacy notices that we will notify you of when we obtain your data.

We hope that you would take time to read this policy to know how we save your privacy and how you can take part in this process. You can contact us at privacy@hostgenx.com in case of any questions.

1. SCOPE AND YOUR CONSENT TO OUR USE OF YOUR INFORMATION

This Privacy Policy refers to Information, including Personal Information, that is collected by HostgenX or other persons (also our service providers) authorized to do so. It is the gathering of this information and it is being used to serve our Services or to render our Website available to:

1.2. Applicable Law(s) refers to and covers all applicable:

• visitors and users of our Website;

• prospective and current customers that access our Services;

• our suppliers and contracting companies;

• job applicants to us; and Other third parties that we are interacting with.

By submitting your Personal Information (later on) to HostgenX in the manner presented in this policy, you are affirming two things, which are:

• vYou also affirm that you have the right to give out this Personal Information legally.

• You accept the provisions of this Privacy Policy and any other privacy statements that we might place on our Website.

We need to receive your Personal Information to assign you the Services you request or access to our Website. In the event that you disagree with any of this Privacy Policy, then, we request that you not join, subscribe, open an account, or use our Services or Website.

2. DEFINITIONS

Personal Information refers to any information that can assist us in knowing you as a person. It includes such basic details as your name, your account user name and password, email address, phone number, and full physical address. In the following section we will elaborate on what kind of personal information we collect.

Non-Personal Information is a term used to describe the information that is related to your activities, but does not show your identity in a personal way. This contains the information that we have processed to eliminate any identification.

3. WHAT INFORMATION WE GATHER

a) Personal Information: By using our services, you provide us with personal contact information about yourself, and any other people using your account. These are names, company names, job titles/ designations, mobile numbers, postal address and email address where we may contact you.

In case you choose to recommend someone to HostgenX, we may also get the email address of that person so that we can send them an invitation.

To get to know more about our services or to open an account, we will require you to give us this minimum contact details.

b) Service Usage Information: We monitor the way you use our services and also how you interact with us be it email, through our customer portal or even on the phone.

c) Billing: To carry out payments, we require such information as your name, GSTIN, PAN details, address, and bank information. In processing your payments, you will be transferred to a third party credit card payment processor that holds your payment details.

We need to make clear that by submitting payment information to these third party processors, they have their own privacy policies and terms by which they manage your data.

d) Optional Business Information: When it is a business customer, we may request such information as annual revenue, number of employees, or type of industry. This assists us to adapt our services to suit your needs. This will be entirely voluntary unless we are under a particular agreement with you.

e) Data that is Collected by Automation: We employ traditional methods such as cookies and web beacons to capture information on the way that you use our site. This will contain the type of browser you are using, the IP address, the pages you access, the links you are clicking on and information about your device.

Even though we do keep an eye on such technical details as the size of data transfer or the amount of data that you keep in our storage, we do not peep into what you actually have stored with us.

f) Sensitive Information: What we mean is that we do not wish to gather and you are not expected to give any sensitive personal information about your health, racial or ethnicity, political views, religious beliefs etc.

4. HOW WE COLLECT YOUR INFORMATION

There are many ways we gather your information.

You give information directly, when you:

• Visit our website

• Purchase or use our services

• Phone, e-mail, or chat.

• Register to receive our marketing e-mail.

• Apply for a job with us

• Join us as a service provider.

We also use automatic collection of information by:

• Cookies and other technologies in the process of visiting our site.

• The pixel tags in our marketing emails which show who opens and clicks.

• Information regarding your computer and your browsing history.

We receive information from other sources:

• Service providers and business partners.

• Analytics and advertising firms.

• Social media such as LinkedIn or twitter.

• Credit reference and fraud protection.

These are the main points that need to be noted:

• The interactions on social media are regulated by the privacy policy of that platform.

• When you share information in forums that are open on our site, it can be viewed by other people.

• On the site, we can post the names and reviews of customers.

• Certain services will be co-branded and the companies will receive your data.

• Your information may be gathered by third-party vendors who assist us in offering their services.

• We monitor the email response in order to enhance communications.

• When you open links in our emails, we are able to know which subjects you are interested in.

5. HOW WE USE YOUR INFORMATION

We store your information to provide our services and conduct our business.

Service Delivery

We use your information to:

• Accept and process your orders and payments.

• Offer the services of hosting you buy.

• Register and administer your account.

• Provide access to secured client platforms.

Communication

We contact you to:

• Discuss your service orders

• Send service announcements of importance.

• Conduct customer surveys

• Keep you posted on what has happened in the company.

Marketing

We can send you marketing messages regarding:

• New services and features

• Specific deals and packages.

• Product recommendations

• You have a right of opting out of marketing communications.

• There will be no impact by not opting to choose.

Website Improvement

We apply automated collection data in order to:

• Know the usage by the visitors on our site.

• Better content and design of our website.

• Establish improved marketing.

• Make your websites a personal experience.

Business Operations

We use information for:

• Training our staff

• Carrying out research and development.

• Preventing fraud and abuse

• Adherence to legal requirements.

Third-Party Services

Our partners assist us in working with:

• Provide technical services

• Analyze website usage

• Process payments

• These partners have to secure your information.

Additional Uses

Customer service calls are recorded to be trained.

We archive your email and chat messages.

Application data is processed using job candidates.

We give this information a boost by getting information that is provided by other sources to enhance our services.

6. DISCLOSURE OF PERSONAL INFORMATION

We keep your personal information confidential within our company. We do not share it with external parties except in these specific situations:

When We Disclose Your Information.

Service Providers: We collaborate with well-known partners who assist us in the provision of our services. These include:

• Payment processors

• Technology service vendors.

• Infrastructure partners

We can only tell them the information they need to execute their services.

Such partners should ensure that they guard your information and employ it to their particular functions.

Legal Requirements: We may disclose your information when required by law:

• In order to obey the court orders or legal procedures.

• To impose our service conditions.

• In order to defend our rights, property or to defend our safety.

• To avoid frauds or criminal acts.

• In case of business transfers, mergers or acquisitions.

With Your Consent: We provide information whenever you provide us with explicit permission to share the information.

International Transfers: This information can be transferred to other countries where our service providers are based. The privacy laws in these countries might not be the same as in your country of origin.

Referral Program: In case you register via a referral link, we might tell the referrer that you used their link to subscribe to our services.

Non-Personal Information: We can provide aggregated and anonymous data about which you cannot be identified personally. This is used in business improvement and analysis.

When a third party gets access to information on you, we make sure that it has the proper security in place and has no intention than using this information other than the purposes we have given.

7. HOW YOU CAN MANAGE YOUR PERSONAL INFORMATION

Communication Preferences

You are in control of your marketing communications:

• Unsubscribe to any marketing mail at the bottom.

• You can also call us so that you do not receive any further communication.

• Even after unsubscribing, service related messages will still be received.

• We retain your data during the affordable time stipulated in the law.

Advertising and Tracking

You have the option of non-target advertising:

• This will not prevent the ads from appearing.

• Advertisements will automatically lose their relevancy to you.

• Basic usage data will be still gathered by tracking technologies.

Access and Correction

You are allowed to have rights to your information:

• Access Request: You may request contact to know what information we have on them.

• This information will be availed to us within lawful periods.

• There are requests that can be charged a reasonable fee.

• Information Update: Add or revise your information by means of:

• Your HostgenX control panel (existing customer)

• Email to privacy@hostgenx.com (for visitors and others)

Data Retention

In order to meet certain purposes we store your information:

• Requirements of legal compliance.

• Tax and accounts responsibility.

• Legitimate business needs

• Disaster recovery backups

Information Choices

What information do you want to give:

• Failure to offer some data can restrict the capabilities of the websites.

• Lack of information can kill service delivery.

• Certain information is mandatory to create an account.

Account Management

You are in control of your marketing communications:

• See and edit account details with my.hostgenx.com

• The past information can still be in our files.

• Backs are regular to save information to be used in case of any failures.

8. SECURITY OF YOUR INFORMATION

Our Security Measures

We observe standard security measures as in the industry to ensure that your information is not lost, abused or accessed by unauthorized persons. We have adopted the following security strategy:

• Application of encryption technology where necessary.

• Control access to the system by controlling networks.

• Periodical check of possible weaknesses and intrusions.

• Carrying out security testing of our servers.

As much as we exercise such precautions, there is no system of security that is foolproof. We will not be able to provide complete security against all the potential threats. In case we learn of a major security breach, which compromised your personal information, we will be able to inform you immediately.

Your Responsibilities in Security.

You are significant in ensuring security. To my attention, please adhere to the following rules:

• Your passwords should be confidential and secure.

• Check your account on any unauthorized access.

• Please inform us immediately in case you are to deactivate access or switch passwords.

• Take reasonable precautions to safeguard information that you keep on our systems.

• It is worth bearing in mind that any content uploaded in open forums is exposed to other people.

• We do not want you to post crucial data in the open section of our site.

In case you notice any security complications with the account, then contact us at once security@hostgenx.com.

9. DATA INTEGRITY AND ACCESS RIGHTS

Data Accuracy

To ensure that our personal information remains intact, we keep the following information:

• Applicable to the desired applications.

• Accurate and reliable

• Complete and current

• Properly protected

Retention Period

We retain your information as long as it is required to:

• Deliver you our services.

• Serve the purpose of original collection.

• Meet legal obligations

• Resolve disputes

• Enforce our agreements

Your Rights

You have the right to:

• Get Your Personal information.

• Correct inaccurate data

• Cancellation of your information.

• Objection to some processing of data.

• Take away consent which has been granted.

These rights are not beyond the relevant laws and regulations.

How to Exercise Your Rights

To make a request:

• Existing customers: Submit a ticket through your HostgenX control panel

• Others: Email us at privacy@hostgenx.com

Request Process

On contacting us, we will notify you about:

• Information and documents necessary in order to be verified.

• Anticipated time frames of response.

• Forms or templates of submission.

• You would like your information delivered in the form of (usually electronic copies)

• There are certain requests that might require reasonable processing.

Account Cancellation

To close your account:

• Request cancellation by use of your control panel.

• We shall delete your data that is in compliance with the law.

• There are some data that we can store as mandated by law.

Important Notes

• Our company keeps the past versions of information as a record.

• There may be legal requirements of retaining the data.

• The information related to services can be stored with business interests in mind.

• Information may be stored as a backup in case of disaster.

In cases of any data-related requests, we strive to provide answers to the same in reasonable time frames as demanded by the relevant laws.

10. CHILDREN'S PRIVACY

We do not provide our services to people who are below the age of 18. We do not knowingly gather or store information about minors.

In case you think we have obtained any personal data of a person below 18 years old, then please inform us without further delay. We shall inquire and remove such information immediately in case it is confirmed.

11. COMPLIANCE VERIFICATION

Our privacy commitment is achieved by:

• Periodic monitoring of our privacy operations.

• Reviews to cover policy compliance annually.

• Constant employee education on data protection.

• Objective compliance monitoring Internal procedures.

• Making sure that our policy is current and correct.

• High-profile presentation of our privacy policy.

We ensure that our activities are in compliance with the laws and regulations.

12. CUSTOMER DATA RESPONSIBILITIES

Critical Announcement to the Clients of Our Customers.

In case you gave your personal information to one of our customers who is a user of our hosting services, then please note:

• Your data is priced by our consumers, as they are used and gathered.

• We are just processing this data as we are instructed by our customers.

• We do not review, share, or consult customer data unless there is a legal necessity.

• Our service contracts restrict data management.

Our Customers' Obligations

The businesses that are using our services must:

• Data protection laws Compliant with data protection laws.

• Protect their accounts and systems.

• Store personal information on our systems in an encrypted state.

• Offer their own privacy policies to their clients.

Your Rights Regarding Customer Data

To gain access, amend or even interpret how your data is processed:

• Call the company which gathered your data.

• See its privacy policy in that business.

• We do not have control or access to the data of our customers.

We will act as a processor to the data that our customers will provide, but they will be under an obligation to handle the data and comply with the law.

13. THIRD-PARTY PRIVACY PRACTICES

This privacy policy is only relevant to the information that is gathered by our services and our site.

In the event that we give links to other sites:

• These locations possess their privacy policies.

• Their privacy practice is not under our control.

• Their policies do not have to be like ours.

• We suggest that they should revise their policies prior to information sharing.

Third party sites are not under our control and the manner in which they utilize your information is not our business.

14. CONTACT AND COMPLAINTS

For questions or concerns about our privacy practices, contact our support team:

Contact Information:

• Email: privacy@hostgenx.com

• Registered Office: [Company Address]

Our Commitment:

• We enquire about all privacy issues as soon as possible.

• We strive to solve any problems you bring.

• We abide by the relevant privacy laws.

• This policy is applicable to complaints that are received.

We regard your privacy as important and we will respond to your queries promptly.